Returns are accepted within 14 days of receipt; i.e., the period between receiving the item and sending it back to the store should not exceed 14 days.
Funds are refunded to the buyer's specified bank account within 10 days of the item being received at the store's warehouse.
Returns are possible under the following conditions:
- The item has not been used.
- The product shows no signs of wear (fabric creases, stains, etc.) and looks as it did upon receipt.
- Consumer properties and appearance of the product, labels, factory tags, and hardware are preserved.
- A document confirming the purchase of the item is provided.
Return shipping to the online store is at the buyer's expense and responsibility: by courier service or Russian Post (EMS) with delivery to the Nur Unu office door as specified in the application.